ServiceNow Certified System Administrator

4975 Ratings (4.6)

In this course participants will be learning about the different lifecycles and value of the ITSM applications from the viewpoint of stakeholders and daily users. The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow Certified System Administrator.

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About the course

In this course participants will be learning about the different lifecycles and value of the ITSM applications from the viewpoint of stakeholders and daily users. The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow Certified System Administrator.

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.

The training focuses on the baseline capabilities and the touch points between these ITSM applications:

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Fulfillment and Service Catalog
  • Configuration Management

Course Contents

An Introduction to ServiceNow and its UI
  • An overview of ServiceNow
  • Various versions of ServiceNow
  • An Architectural Overview of ServiceNow
  • Login and User Interface of ServiceNow
  • Methods of configuring navigation
  • Various options of Search and Banding
  • Methods of managing Lists and Forms
  • Explore Several Filters
  • Breadcrumbs and Search functionality
  • Plugins
  • Social and Collaboration features in ServiceNow
User Administration
  • User data and authentication of the users
  • Adding new users and groups
  • Roles and usually offered roles
  • An introduction to Several Admin Roles
  • Testing and creating the Assignment Rules
Data Management and Reporting
  • ServiceNow and Database tables
  • Table relationships and administration
  • Types of Modules and Applications
  • Import Sets
  • Data sources and transform maps
  • CMBD (Configuration Management Database)
  • ServiceNow tables and CIS
  • Reporting applications and capabilities
  • Running reporting
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Course Prerequisites

Before attending this course, participants must have:

  • ServiceNow requires the completion of the following prerequisite training course in preparation for the Certified System Administrator exam. Information provided in the following ServiceNow training course contains source material for the exam
  • ServiceNow Fundamentals or ServiceNow Fundamentals (on demand) *Upon completion, the candidate will be eligible to collect a voucher for the Certified System Administrator exam

Who should attend?

  • Anyone who will be working on a ServiceNow implementation of the ITSM applications
  • The ServiceNow System Administrator Certification exam is available to ServiceNow customers, partners, sales engineers, and others interested in becoming a ServiceNow Certified System Administrator

Number of Hours: 30hrs

Certification

Certified System Administrator (CSA)

Keyfeatures

  • One to One Training
  • Online Training
  • Fastrack & Normal Track
  • Resume Modification
  • Mock Interviews
  • Video Tutorials
  • Materials
  • Real Time Projects
  • Virtual Live Experience
  • Preparing for Certification

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TechyEdz Software Specialization in developing customized suite of HR consulting solutions based on the operational models of our clients with a special focus on small & Large Enterprises. We bring practical, results driven HR Practice to our clients business that would help them retain people, Improve business productivity and performance of employee.